Everytime we try to answer on your emails we get it back with “Connection refused by splashaccess”.

Did you try to watch it via the device url?
If you view it as just a page with the shortcode it will not know what to display there.

When you go to the device itself does it list a playlist there or say “no program”?
If the later, select one, save, try again.
If it does have a non-empty playlist assigned, please check your server log (php/apache/nginx/… depending on what is used) if you have access to it.

info@digitalsignagepress.com

there’s a conflict with the Page Builder Widget Pack plugin
F12 and then console then you can see the error: “$(…).isotope is not a function” in their plugin

no idea how to get them to be compatible with each other…